Cite Them Right 11th edition - Harvard

Naumann, E. und Giel, K. (1995) Customer satisfaction measurement and management : using the voice of the customer [book]. 1. [Dr.]. Cincinatti, Ohio: Thomson Executive Press.

Chicago Manual of Style 17th edition (full note)

Naumann, Earl, und Kathleen Giel. Customer satisfaction measurement and management : using the voice of the customer. Book. 1. [Dr.]. Cincinatti, Ohio: Thomson Executive Press, [1995?], Cincinatti, Ohio: Thomson Executive Press, [1995?].

American Psychological Association 7th edition

Naumann, E., & Giel, K. (ca. 1995). Customer satisfaction measurement and management : using the voice of the customer (1. [Dr.]) [Book]. Thomson Executive Press.

Modern Language Association 9th edition

Naumann, E., und K. Giel. Customer satisfaction measurement and management : using the voice of the customer. 1. [Dr.], book, Thomson Executive Press, 1995.

ISO-690 (author-date, Deutsch)

NAUMANN, Earl und Kathleen GIEL, 1995. Customer satisfaction measurement and management : using the voice of the customer. 1. [Dr.]. Cincinatti, Ohio: Thomson Executive Press. ISBN 0538844396

Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.