Cite Them Right 11th edition - Harvard

Addy, R. (2007) Effective IT service management : to ITIL and beyond! [book]. Berlin [u.a.]: Springer.

Chicago Manual of Style 17th edition (full note)

Addy, Rob. Effective IT service management : to ITIL and beyond!. Book. Berlin [u.a.]: Springer, [2007?], Berlin [u.a.]: Springer, [2007?].

American Psychological Association 7th edition

Addy, R. (ca. 2007). Effective IT service management : to ITIL and beyond! [Book]. Springer.

Modern Language Association 9th edition

Addy, R. Effective IT service management : to ITIL and beyond!. book, Springer, 2007.

ISO-690 (author-date, Deutsch)

ADDY, Rob, 2007. Effective IT service management : to ITIL and beyond!. Berlin [u.a.]: Springer. ISBN 9783540731979

Achtung: Diese Zitate sind unter Umständen nicht zu 100% korrekt.