Sterne, J. (1996) Customer service on the internet : building relationships, increasing loyalty and staying competitive [book]. 1. [Dr.], Wiley computer publishing. 1. [Dr.]. New York [u.a.]: Wiley.
Chicago Manual of Style 17th edition (full note)Sterne, Jim. Customer service on the internet : building relationships, increasing loyalty and staying competitive. Book. Wiley computer publishing. 1. [Dr.]. New York [u.a.]: Wiley, [1996?], New York [u.a.]: Wiley, [1996?].
American Psychological Association 7th editionSterne, J. (ca. 1996). Customer service on the internet : building relationships, increasing loyalty and staying competitive [Book]. In Wiley computer publishing (1. [Dr.]). Wiley.
Modern Language Association 9th editionSterne, J. „Customer service on the internet : building relationships, increasing loyalty and staying competitive“. Wiley computer publishing, 1. [Dr.], book, Wiley, 1996.
ISO-690 (author-date, Deutsch)STERNE, Jim, 1996. Customer service on the internet : building relationships, increasing loyalty and staying competitive. 1. [Dr.]. New York [u.a.]: Wiley. ISBN 0471155063