Treffer: Raising Learner Satisfaction in Online Computer Programming and Information Technology Courses: One Instructor's Five Successful Strategies

Online learning has risen in popularity among learners, educators, and university administrators over the last 3 decades. However, one of the biggest challenges for educators is adapting to best practices, pedagogies, tools, and technologies when delivering instruction in this environment. Because learners have choices when enrolling in a university degree programme, educators need to prioritise learner satisfaction. Many universities focus on retention and recruitment, and a high learner satisfaction rate can significantly improve these outcomes. When an educator discovers a strategy that enhances learner satisfaction, it is crucial to share this knowledge with other professionals. This case study highlights five strategies that have proved effective in computer programming and information technology courses to improve learner satisfaction. These strategies include providing individualised video feedback, using simulation products, integrating real-world projects, offering conversations with industry experts, and ensuring prompt learner engagement.

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